Refund & Return Policy

Because perfume is a personal-use product, opened, sprayed, used, or damaged-by-customer items cannot normally be returned or exchanged.

Returns may be accepted only for wrong item, damaged item on arrival, missing item, or confirmed product issue reported within 24 hours of delivery.

Customers must keep packaging, product, invoice/order number, and clear photos or video evidence when reporting an issue.

If the issue is confirmed by GOSH PERFUME, we may offer replacement, store credit, partial refund, or full refund depending on the case.

Refunds for prepaid orders will normally be returned to the original payment channel where possible, or another agreed Myanmar payment method.

Refund timing depends on bank/payment provider processing time and customer response speed.

Customers may request cancellation before the order is confirmed, packed, or dispatched.

Once an order has been dispatched, cancellation may not be possible and delivery charges may still apply.

Custom, reserved, promotional, or limited items may have stricter cancellation conditions if clearly stated at purchase.

Change of mind after opening, dislike of scent after purchase, damage from heat/storage, and products without proof of purchase are not normally returnable.

Minor packaging dents that do not affect the product may not qualify for a full refund, but we will review each case fairly.

Fraudulent claims, altered screenshots, or repeated abusive return behavior may be refused.